What is the payment method?
London Theatre Direct accepts VISA, Mastercard, American Express, Discover Card, Diners Club, Eurocard, Delta, Switch, Solo Cards, Google Pay, Apple Pay, and Amazon Pay.
What time should I arrive at the theatre?
It is best to arrive at the theatre at least 30 minutes prior to the performance.
Do you offer child/student discounts?
Sadly, there are no reductions for children. However, depending on the hotel, children can often stay for free in their parent or guardian’s room. Child prices are typically less at attractions such as Madame Tussaud’s. There is no discount for students unless you are part of a school group. For more information regarding discounts for school groups, please e-mail them.
Can I order tickets from overseas?
Yes. They accept orders from every country. They will collect payment from you in British pounds (GBP£). Tickets can also be mailed overseas for an additional cost or you can collect your tickets at the theatre box office prior to the show at no extra cost. They are unable to leave tickets for collection at hotel receptions.
Can I cancel my booking?
Sorry, but all bookings made with London Theatre Direct cannot later be cancelled or exchanged. This is a standard industry. policy.
What if the show is cancelled?
If a show is cancelled, you will receive a full refund or seats at a different performance. They will do their very best to contact you beforehand and as soon as they are made aware of any such cancellation.