What payment methods do you accept?
The Works accepts all major Debit & Credit card.
Where do you deliver to?
The Works delivers to the United Kingdom only.
What are your standard delivery lead times?
Standard Delivery takes 3-5 working days. The Works do not currently deliver on Weekends or Bank Holidays and their lead times are not guaranteed.
Can I alter items on my order?
Unfortunately once an order has been submitted online, they are unable to make any changes to the item(s) that have been selected. They have a short amount of time within which they may be able to cancel your order and if you would like us to attempt this, please contact the Customer Service team on 0121 313 6050 who will do their best to help.
How do I return items?
You can return any item for a refund with a few simple steps:
* Items ordered online via the website may be returned to any of Their Stores.
* Alternatively, parcel your items with the original documentation included and return via the post, please obtain proof of postage.
* Please allow up to 14 days from the date of the return for your items to be received back at their warehouse and a refund will then be issued.
I have returned my order to you, when will I get my refund?
Once an order has been received back by their warehouse, they aim to process your refund within 7 days. You will receive an email detailing the total refund amount and the item(s) that have been refunded. The refund will take 3-5 working days (Monday to Friday) to transfer to your bank. If you have not received an email 14 days after sending the item(s) back, please contact on 0121 313 6050 or email at [email protected]