What is the payment method?
VictoriaPlum accepts VISA, Visa Electron, Mastercard, Maestro, American Express, and PayPal.
Can I amend my order?
Yes, as long as your order hasn’t already left their warehouse, they’ll happily amend it for you.
If your order has already left their warehouse, depending on the type of amendment, they may need to cancel and refund your original order and start a new one.
Please contact them as soon as you can and they’ll be happy to talk you through your options.
What if my order arrived damaged or missing items?
On the rare occasion that an item is missing or arrived damaged, please contact them immediately and they will do their best to rectify the situation quickly and to your satisfaction.
Find out more about missing or damaged items.
Do you offer a design and installation service?
Yes, they do. Find out more about their Design and Installation service.
How to return a faulty item?
To ensure a speedy resolution, they must be notified of any items that are thought to be faulty as soon as possible. They cannot accept responsibility for any loss or damage suffered or incur as a consequence of failure or delay in reporting defects promptly.
Once a fault has been confirmed, they’ll then advise you of the next course of action. They’ll either arrange collection, ask for goods to be returned to them or ask for you to dispose of your goods (never dispose of goods without their notification). After inspecting your goods, they do ask that any damage be reported as soon as possible to ensure a quick and effective resolution.
The remedy available to the purchaser (or where relevant, the first end-user) once the fault has been confirmed, under this standard guarantee is the right to have any products replaced. Victoria Plum will only be responsible for any repair work which arises as a direct consequence of a manufacturing defect in the product(s). They will not be responsible for or have any liability to pay for, any losses (financial or otherwise) that are not directly associated with the manufacturing defect that causes you to claim under this standard guarantee.