When will I get my final documents/tickets?
Your Final Travel Documents are usually sent to you 2-3 weeks prior to your departure. Your travel pack will include your tour itinerary, hotel details, flight e-tickets, and a travel guide. If you have booked with a travel agent, your tickets will be dispatched to your travel agent unless they have been otherwise informed.
I want to cancel my holiday, what do I do?
Should you have to cancel your holiday, they require authorization to cancel your booking in writing. If you have booked directly with them, please email [email protected]
If you have booked through a travel agent, please contact them directly.
How can I make payments?
Payments can be made by Bank Transfer, cheque, credit or debit card. They accept Visa and MasterCard.
Cheques should be made payable to Wendy Wu Tours. Bank Transfer details are Account Name: Wendy Wu Tours Ltd, Bank: HSBC Sort Code: 40-24-33 Account No: 01685325.
Is there Wi-Fi in the hotels?
They cannot guarantee that all hotels they use will have Wi-Fi. When you receive your Final Travel Documents, you will be able to check the hotels on-line to see if they feature Wi-Fi.