How do I join 1pMobile?
You join 1pMobile via their website by visiting the Get your free SIM page. This sets up a new account for you. To use your account area you need access to the internet and an email address. If you do not have these, or would not be able to then 1pMobile may not be suitable for you. When you join you will pay £10 to initially add credit to your account and they will send you a free SIM card. Each SIM has a new phone number. 1pMobile is not available in stores.
How do I get a SIM card?
When you join 1pMobile, they will send you a free SIM card in the post. Their triple SIM has all SIM types on one card. So whether you need a standard, micro or nano-sized SIM, you can just pop out the one you need. For your SIM to work, you will need to activate it. Once activated, it will work in any unlocked 2G, 3G or 4G phone.
How long does it take to receive my new SIM card?
Online orders placed before 4 pm, Monday to Friday, will be dispatched the same day. Orders placed after 4 pm or at the weekend will be dispatched the next working day. They send all SIM cards by 1st Class Royal Mail. Usual delivery time is 1-3 working days from dispatch.
After ordering, how long do I have before I must activate my SIM card?
You must activate your SIM within 120 days of purchase, otherwise, your account will be closed and they will assume that you do not need or want the service. If you subsequently wish to activate the SIM you will need to contact them on 03333 442278.
How do I activate my SIM card?
Log in to your 1pMobile account and activate your SIM by entering the six-digit activation code you received with your SIM card. The activation code is listed on the paper letter in this Welcome Pack. The phone balance will say £0 until the activation is complete when your balance will appear. Therefore, you may find that you are not able to use your phone for a short period, (usually less than 1 hour).
Once you have activated turn your phone off and on again. It should automatically register on our network, listed as either '1pMobile', 'EE', 'Club', 'Plus', 'Orange' or 'T-Mobile' on your phone. If it doesn't, you may need to switch off the automatic network selection on your phone and perform a manual search.
If you dial 150 from your mobile phone, you will be able to hear the amount of credit you have on your phone. There is no charge to use this service.