What are AJ Products payment methods?
AJ Products accepts VISA, Mastercard and Maestro.
Do you ship Worldwide?
No, AJ Products ships only in the UK.
What is AJ Products's product warranty?
All products are automatically covered by a three-year guarantee subject to normal use. A longer guarantee period for a particular product is clearly stated where applicable. The guarantee covers malfunction and manufacturing defects that occur during the stated guarantee period. The guarantee does not cover normal wear and tear nor is it applicable if changes are made to the product or if it is used for a purpose for which it was not designed. During the guarantee period, they reserve the right to send you spare parts free of charge. Specially ordered items outside their standard product range are not covered by the guarantee.
What is your return policy?
The customer is entitled to return the goods within 14 days of delivery under the following conditions. Please note that returns will only be accepted if the customer has written consent from AJ Products (UK) Ltd. before the goods are returned. Goods must be unused, unassembled, in original packaging and resalable condition.
Do you offer an exchange?
In the event that the customer makes an error with their order and requires an exchange, AJ Products reserves the right to apply charges for collection, re-delivery and processing the return. The original goods must be in a resalable condition as per the above criteria.
How will I be refunded?
A refund and/or credit will be given via the original payment method. They will process your refund and/or credit within 14 days of receiving your return. Please note that charges for upgraded or non-mainland delivery will not be refunded unless AJ Products failed to provide the service as agreed.
Can I cancel my order?
If you wish to cancel your order, please let them know as soon as possible so that they do not incur unnecessary costs. Please note that cancelling your order after dispatch may incur additional costs. Depending on the size of the goods, these charges may be high. AJ Products reserves the right to charge any amount up to the full value of the goods if cancelled prior to delivery. The customer does not have the right to cancel made-to-order items (as specified in the product description) after the first 24 hours; any cancellation of such items will be charged at the full value of the goods.
