What do I do if I have a discount code?
When placing your order, follow the steps below to use your discount code:
1. In the shopping cart, press the + sign next to the text ‘add discount code.’
2. Type in the code and hit the ‘activate code’ button.
3. Before you finish your order, remember to use your discount code.
How many discount codes can I use for one order?
Remember that you may only use one discount coupon per order and that Alex and Alexa‘s discount codes can only be used once before they expire. Alex and Alexa‘s discount codes can also be associated with certain products or promotions.
What are the payment methods for Alex and Alexa?
Alex and Alexa accept payments through all major Credit/Debit Cards and PayPal.
Where does Alex and Alexa ship?
Alex and Alexa ships within the countries that are available during the checkout process.
How do I make a return?
Alex and Alexa is extending their returns period from 30 to 100 days so that you have the option to return all unworn pieces (with original labels and packaging) without delay.
Why can’t I place an order on the website?
If you’re having trouble ordering on Alex and Alexa‘s website, you may be trying to pay using a card type or payment method that Alex and Alexa don’t presently accept.
Can I change my shipping address?
If you want to change your shipping address, contact their customer service as soon as possible.
Is it possible to order by phone or email?
Alex and Alexa are unable to place an order on your behalf to protect your privacy and personal information. Only orders placed through Alex and Alexa‘s website are accepted.
What is the process for placing a business order?
If you’d like to become a corporate customer with Alex and Alexa, please contact Alex and Alexa‘s customer service department, and they’ll be happy to help.
Is it possible to add a product to order?
In a current order, it is not possible to add or remove products. You can, however, place a new order and Alex and Alexa will adjust the shipping cost afterwards. Contact Alex and Alexa‘s customer service department, and they’ll let you know when or if the modification was made.