What payment method do you accept?
Allekabels accepts VISA, Mastercard, American Express, Maestro, and PayPal.
Where does Allekabels ship?
Allekabels ships within the countries that are available during the checkout process.
What shipping method does Allekabels use?
Allekabels ship its packages with PostNL and are delivered on working days between 9 a.m. and 9.30 p.m. and on Saturdays between 9 a.m. and 5 p.m. They send small orders by letter post as much as possible.
You can also choose to have your order delivered directly to a PostNL Post Office. Then select the delivery option ‘Pick up at a PostNL Post Office’ when placing your order. This option does not appear if they send your order to you by letter.
How do I track my order?
As soon as your order is shipped, you will receive a shipping confirmation from Allekabels. If they ship your order by parcel, they will mention the Track & Trace code in this message with which you can track the status of your order.
You can track your order on the PostNL website from the first working day after the dispatch date. This way you can see exactly on which day your package will be delivered. You cannot track letter post shipments.
How does Allekabels handle complaints?
Allekabels attaches great importance to quality. The satisfaction of their customers is very important to them. Despite all precautionary measures, it is possible that their work has not been carried out to full satisfaction. They very much regret this. Their objective is to resolve this complaint as quickly as possible.
What if I have ordered via Bol.com?
To return your product, log in to your Bol.com account. Within your account, you indicate what you want to return. Bol.com will then send you a return form. This form also contains the address to which you can send the return shipment. Bol.com ensures that you get your money or another product back as quickly as possible. Then the entire amount of your purchase will be charged.
When can I return a product?
You have 14 days to decide whether the product meets your requirements. Then leave it in the original. Only do this to the extent necessary to assess whether the product meets your requirements. Ensure that the product remains in its original condition and do not use the product. In the case of broken-in, incomplete or damaged products, or products that clearly show signs of use, they reserve the right to pass on the resulting impairment to you. This depreciation can amount to 100% of the purchase amount. Then they can choose to only partially reimburse the product.
