What is your return policy?
Ameliorate Returns Policy forms part of and must be read in conjunction with, their Terms and Conditions of Sale. They reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 11/09/18. It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so they can investigate. Before attempting to return an order you will need to contact their customer service team to request a returns authorization number. Without this number, it can be difficult to process your return meaning the process may take longer.
How do I return an item?
They try not to make things complicated for you, log-into your account to contact their Customer Service team and they’ll do the rest. You will need to tell them the reason for the return so they can choose the best option for you. Please refer to their returns policy page for more information.
How can I pay for my order?
Ameliorate accepts Visa, Visa Debit, MasterCard, Maestro, American Express, PayPal, and One4all.
How do I cancel my order?
They are sorry to hear you would like to cancel your order. If there is anything they might be able to do before you cancel, then please contact their Customer Service team through your account to see if they can help. If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order. They will send you an email within an hour to let you know if the cancellation worked. If it fails, this is because the order has already been processed and is ready to be sent. Items that are in stock are processed quickly as we want to get products to their customers as soon as possible. If this is the case, then please visit their Returns Policy to help you get the order back to them instead.
I have received a faulty item. What should I do?
They take pride in their products so they are sorry to hear you have received a faulty item. So that they can look into this for you, please contact them to tell them more. To speed the process up, it would really help if you could find the information below before contacting them, don’t worry if you can’t though, they can help once you get in touch.
*Order Number
*Product Name
* Details of the fault
* Images that support the fault, if applicable
As soon as they have looked into the fault they will let you know what they plan to do next by sending you an email.
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