What is the payment method?
Amscope accepts VISA, Mastercard, American Express, Discover Card, Diners Club, JCB and PayPal.
Where does Amscope deliver?
Amscope delivers to the United Kingdom and Ireland only.
What is the calibration kit? Do I need it?
The calibration kit is a micrometre slide that is used to calibrate the microscope USB cameras to take measurements in real distance via the camera and software. If you plan on making measurements with your unit, you would certainly want to get this kit. Please note that the microscope packages including cameras do not include this kit. It is available separately as model number MR400.
What if I receive a damaged item?
If your item is damaged during shipping, please report these damages to the shipping company responsible and request a damage claim number and forward it to them. Please also take pictures of the damages and email them to them. Amscope will have the shipping company pick up the damaged package(s). Upon receipt of the claim number from you or the shipping company, they will ship your replacement items.
What if my item is missing from my order?
You must notify them within 30 days of receipt if there is a problem with your order, so contact them right away if anything is missing from your order. For microscope/camera combos, their shipping department will sometimes utilize the outter portions of the Styrofoam (see below). Before reporting a missing item, please thoroughly check all of the packaging materials as well as checking to see if more than one box was shipped for your order. If two or more boxes shipped, they may arrive at different times. Check with the courier’s website to confirm how many boxes were shipped.