What is the payment method?
You can also pay by credit card in the PayU system. They accept payments by VISA and Master Card. If you choose to pay by card, the card is charged when the payment is confirmed.
How much time do I have to withdraw from the purchase contract?
The purchase contract can be withdrawn without giving a reason within 14 calendar days of the date of delivery of the order. In the case of the personal collection of the order, this period runs from the day of its receipt at the headquarters of the online store Avaro.pl.
Who bears the cost of return shipment?
The direct cost of returning the goods is borne by the customer.
How should I prepare the return shipment?
The instructions below are not a condition for exercising the right of withdrawal. Please send the goods unchanged, in their original, undamaged packaging.
For this purpose, please carefully pack the returned goods in a way that protects them from damage or destruction during transport, preferably in a hard cardboard box, not a bubble envelope.
Please attach to the shipment:
*completed return form received with the ordered goods (the form can also be downloaded HERE ),
*purchase receipt or invoice.
When will I receive the refund and in what form?
They will refund the payment for the goods sent back to them as soon as they receive the return package, but no later than within 14 days from the date of receipt of the declaration of withdrawal. Return payments in the event of withdrawal from the contract are made using the same payment methods that were used in the original transaction. In order to improve the refund process for the goods sent back to them, please:
*indication on the form of the account number to which we are to refund - if the refund is to be transferred to your bank account,
*in the case of a return by postal order - please provide the address to which we should transfer the amount in the return form. The waiting time for cash delivery in the case of postal orders is about 5 business days from the time of posting.
In case of cancellation of the entire order, the entire amount paid will be refunded. However, if the customer has chosen a different delivery method than the cheapest one possible, the shipping cost equal to the cost of the cheapest available delivery method is refundable.
Do I incur any additional costs in connection with the withdrawal?
The customer has the right to withdraw from the purchase contract without giving any reason and without incurring any costs other than those provided for by law. You are only responsible for reducing the value of the item resulting from using it in a different way than was necessary to check the compliance of the product with the order.
How can I exchange a product for another? How can I complain about the goods?
Complaints about the goods can be made:
*by sending an email to
[email protected], or
*by post to the address Avaro.pl online store, ul. Jacek Kuroń 3, 15-569 Białystok, or
*using the form provided HERE.
