What days are orders shipped on?
Shipments and deliveries only occur on weekdays. Shipping and delivery is subject to change and may be determined at the time of order dependent upon the products ordered.
I would like to return my item. How do I do that?
They are sorry that you’re unhappy with your order, please contact our Customer Service to tell them that you’d like a refund or replacement. Their Returns Policy can be found here but they have put together a simple guide for you below.
Up to 30 days from date of receipt
*If you simply change your mind, then they can offer you a refund if the product is unopened and the security seals intact. If the product has been opened but remains unused in a resalable condition, then they can offer you a store credit
*If the product is faulty – they will refund or replace it
After 30 days from date of receipt
*If you simply change your mind, then they can offer you store credit if the product is unopened and the security seals intact
*If the product is faulty, subject to the manufacturer’s warranty, we will either replace it or refund you
There are always exceptions
*They can’t accept the return of perishable products such as tablets, foodstuffs*, laboratory tests or cosmetics unless faulty
*They accept the returns of bikes however you will have to pay for the return of these and the Collect+ service cannot be used due to the items’ size. Any Bikes return must be unridden and in a resalable condition.
Products can be returned, at no cost, with Collect+
When returning an electronic item, please include all packaging and accessories such as charging cables and docks. They recommend that all personal data is deleted from the device before returning it.
How many Collect+ parcel drop points are there?
Collect+ has over 5,800 stores throughout the UK and Northern Ireland. These could be your local Co-Op McColls, Budgens, or Spar, as well as many independently owned convenience stores and newsagents and petrol stations. Unfortunately, there are no collection points in the Channel Islands or at BFPO locations at the moment.
Can I track my parcel?
The store will give you a receipt when they have scanned your parcel. This receipt contains a 7 digit tracking code. You can track your parcel back to us at www.collectplus.co.uk/track.
You can access the tracking at any time by going to our tracking page and entering your Collect+ tracking code. You can use the 7 character code from your receipt or 16 characters barcode that was on your labels such as ABC1DE2 or 8KH1234567890A030.
How long will it take for a parcel to be returned to ActivePlus?
Your parcel will be collected from the store the next working day (Monday to Friday) and returned to us within 5 working days.
When are Collect+ parcel drop points open?
Nearly all Collect+ stores are open early ‘til late, 7 days a week. The opening times for your local store will be shown when you click the flag when you have searched for your local collection point on the Collect+ website.
What is the latest I can place an order for it to be processed the same day?
Our order cut off time is 12:00 noon. Orders placed after the cut-off, or Saturday, Sunday, or a Bank Holiday will not be processed until the following working day. Additional charges may apply on Priority and Overnight delivery if multiple attempts are made for delivery.
