Which payment methods do you accept?
You can use Visa, MasterCard, or PayPal.
What is your return policy?
Due to the intimate nature of their products, they cannot accept returns for health and hygiene reasons. Ther policy is firm: any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave their warehouse, they are considered used, and therefore cannot be returned.
What if an item is defective?
If the item you received is defective, send them an email at [email protected] with your order number and they’ll get it sorted for you ASAP. A defective product will include, but is not limited to, the following issues:
* Won’t charge
* Damage to the external shell
* Won’t turn on or off
* Won’t change modes
However, if you think your item is damaged for another reason, or if you’re unhappy with your purchase and want to further discuss with them, they encourage their bbs to reach out to them directly at [email protected]
What kind of warranty does BBoutique offer?
Bellesa offers a 1-year warranty on all Bellesa line products from the original purchase date. The warranty is valid against defects that are due to faulty workmanship or materials. It does not cover damages due to improper use or any use not indicated by the toy’s user care manual. If you discover a defect and notify Bellesa during the warranty period (email: [email protected]
), Bellesa will, at its discretion, replace the pleasure object free of charge. If the item in question is discontinued or unavailable, Bellesa will offer store credit or replacement item of equal value. For now-Bellesa line products, you can also send them an email at [email protected]
and they will point you in the right direction and ensure you are taken care of!
What if I don’t like my product?
Your satisfaction is super important to them, bb. They curate BBoutique very carefully so that they only offer products of the highest quality but of course, everyone’s bodies and preferences are different. Send them an email at [email protected]
, explaining the reason why your toy wasn’t what you’d hoped for and they’ll see what they can do to make it up to you.
Can I modify/cancel my order after placing it?
Orders placed on BBoutique are processed and labeled immediately, to ensure the quickest possible delivery for their customers. Once placed, orders and shipping methods cannot be modified or canceled, so check out carefully, bbs!
Do you ship internationally?
Yep! BBoutique is officially shipping internationally again!
How much is shipping?
Standard shipping is free on all orders in the US! If you need faster delivery, at check out you will have the option to pay extra for Priority or Expedited shipping. For Canadian orders, shipping is free for orders over $150. For orders under $150, there is a $10 shipping fee.