For most products bought online, you have the legal right to change your mind within 14 days of receiving the product and receive a refund. However, this right does not apply to drinkable collagen products, which are ingestible supplements. They cannot accept returns of drinkable collagen products due to quality control and health and safety concerns.
They take great care in producing their collagen products, and they cannot restock food products once they have left their control.
They will accept returns of other products if they are returned in their original condition and packaging. They will also accept returns if they have processed your order incorrectly or failed to action your request.