What is the payment method?
Bose accepts VISA, Mastercard, American Express, Discover Card and PayPal.
Do you ship Worldwide?
Unfortunately, Bose is unable to ship Worldwide. Bose ships to limited countries provided during checkout.
When will I receive my order?
Bose offer 2 methods of shipping, 2-day delivery, and express. Please note that the number of days quoted for 2-day and express shipping refers to transit time only. Additional time (typically one business day) is required for processing in-stock orders. You can use your order number to track the status of your shipment. Order information generally becomes available 24 hours after you place your order.
What if I receive a damaged product?
If you receive such type of order then please contact Bose as soon as possible.
What is the Bose return policy?
Satisfaction is guaranteed on all Bose consumer products. Try your purchase for 30 days. If you’re not satisfied for any reason, simply return it within the 30-day risk-free trial period. You can also exchange it for up to 90 days. There’s no restocking fee.
Why did it take Bose so long to acknowledge this issue?
Due to the nature of battery testing, it took time for them to understand the extent of the issues and why failures were occurring. They believed it would be confusing and unhelpful to communicate about the issue without understanding either its root cause or its ability to address it. Unfortunately, they learned that while the battery they chose functions safely, it doesn’t work as consistently or predictably as it should to meet their standards, which led them to discontinue the product. Bose apologize that their lack of acknowledgment of this issue, while they were working to understand and fix it, caused added frustration, especially for customers who contacted them multiple times. Their communications should be better. Bose also offered unhelpful support information that inadequately responded to some customers’ questions. They sincerely apologize for these failures and the frustration they caused.
