What payment methods does Brissi London accept?
Brissi London accepts payment through VISA, Mastercard, and American Express.
Where does Brissi London ship?
Brissi London ships within the UK.
How can I place an order?
You can place your order via their website www.brissi.com or by telephone on 01225 319058 (Monday–Friday 9:00 am – 5:30 pm).
How can I track my order?
All updates can be seen in the My Account section of the website. You will receive an email as soon as your order is sent. For furniture deliveries, they will call you to agree a convenient delivery time.
How do I return my order?
Returns Policy Returns and exchanges can be requested anytime up to 14 days after receiving your goods. Please email info@brissi.com detailing the original order number and the reason for the return or exchange. If it is being returned for any other reason aside from damage please be aware that the original delivery costs will be deducted as well as a collection charge equal to the delivery costs originally paid (£4.95 for standard delivery courier items, £15 for medium items, £45 for 1 furniture item and £60 for 2 or more furniture items and £65 for delivery and assembly of beds). Please ensure you place the item back in its original packaging as they need to receive it undamaged. Their Customer Service Team will work with you to resolve the problem and will issue you a returns address and pre-filled returns form. Once items have been returned to their warehouse and checked by their team, please allow 10 working days for your refund to be processed. Please note that for hygiene purposes, certain products such as toiletries must be returned with their seal and packaging unbroken. Products that have been personalized, such as Sofa Tailor, or specially made for you cannot be returned. Unfortunately, their stores are unable to accept online returns.
How long will it take to deal with my return?
As soon as your returned items arrive at their warehouse they will process your return within 5 working days. It could then take 3 to 5 days for the refund to appear on the statement of your chosen payment method.
What if an item is faulty?
In the unlikely event of having a defective product, please contact their Customer Care team within 48 hours of receipt, email them a few pictures so they can have a better understanding of the issue and they will sort the product issue for you.
How can I cancel my order?
You may cancel your order by giving them a call or email at any time up to and including the seventh day (excluding Saturdays, Sundays, and public holidays) after the day on which you receive your purchase and they will arrange that for you. Please note that you have a statutory right to cancel your order and receive a full refund for any item or service, apart from toiletry or personal items.
