British Condoms want you to be 100% confident when placing an order, they, therefore, offer an unrivalled 365-day no-hassle returns policy, which removes any risk on your behalf. You can return anything that has been unopened and unused for up to 1 year after you first purchased it. This even includes part packs of condoms. For example, you buy a pack of 10 condoms and try 1. You decide that you don't really like those condoms so you return the other 9 (unused) condoms for a full refund. If you wish to return any of your items, please contact them and they will advise how. You can then either be sent a more suitable alternative or if you prefer, a full refund.