BT Shop Discount Code 2025

BT Shop accepts VISA, Mastercard, American Express, Maestro, and PayPal.

Their aim is to make buying online as convenient as possible, which means offering a wide range of delivery (also referred to as ‘carriage’) options for you to choose from. Delivery charges vary depending on:

• The delivery address for your items (your region)[* ]The delivery service you choose (i.e. specific day, within a 3 working day range, pre-noon delivery, etc.)
• The total weight of your order (please be aware that a weight surcharge of 36p/kg will be applied to deliveries of 10kg or more)
• Any promotions they may be running at the time of your order..
• For all items in the BT Mobile handset range (and for BT Signal Assist), a delivery charge of £4.99 applies to every order.

• Click ‘Sign in’ at the top of their website. Once you've logged in, select 'View orders and returns' and choose the order that has the items you’d like to return.

• Click ‘Arrange return’ and give a reason why you’d like to return your order/ item. If your product is faulty, you'll be asked to give more information on why it’s faulty. They need this so they can process your order quickly. You'll be asked to accept their "terms of return" before they can issue an RMA.

• Once you've completed these steps, you’ll get an RMA number. You'll also get an email confirming the RMA details which give you information on the next steps. It's important that you read this and follow the instructions carefully.

• Once they've issued an RMA number, it's only valid for 14 days. During this time, they'll send you a reminder by email. If they've not received the item(s) back after 14 days, the RMA number will no longer be valid.

BT Shop hope that you're pleased with your purchase from BT Shop. However, they do understand that occasionally, you may need to return goods to them. They've set out below the main reasons why goods tend to be returned, so please read all of the categories and follow the returns process which you feel applies to you.

Please note that BT Shop Returns Policy for Consumers does not affect your statutory rights. You can get more information about your statutory rights from the Citizens Advice Bureau (www.citizensadvice.org.uk) or Consumer Direct (www.direct.gov.uk). BT Shop reserves the right to inspect the goods and verify any fault(s) and/or any damage.

If you discover that your goods are visibly damaged on arrival, you should either write on the delivery note that the packaging is damaged or refuse to accept the delivery. Please also contact them within 14 days with details of the damage. This will help them considerably in raising the matter with their appointed courier. Once the damaged goods have been received back into their warehouse, then they will replace them. In most cases, where goods are being returned to them due to damage on arrival, then a repair is simply not practicable.