
Verified 10% Off Your First Order at BT Shop
Use the code and get 10% off your first order at BT Shop.
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279 people have used this
Updated 13th June 2025
217 Ratings. Average 4.5 out of 5 stars
Use the code and get 10% off your first order at BT Shop.
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Here are some great tips & tricks for extra savings at BT Shop:
BT Shop accepts VISA, Mastercard, American Express, Maestro, and PayPal.
Their aim is to make buying online as convenient as possible, which means offering a wide range of delivery (also referred to as ‘carriage’) options for you to choose from. Delivery charges vary depending on:
Click ‘Sign in’ at the top of their website. Once you've logged in, select 'View orders and returns' and choose the order that has the items you’d like to return.
Click ‘Arrange return’ and give a reason why you’d like to return your order/ item. If your product is faulty, you'll be asked to give more information on why it’s faulty. They need this so they can process your order quickly. You'll be asked to accept their "terms of return" before they can issue an RMA.
Once you've completed these steps, you’ll get an RMA number. You'll also get an email confirming the RMA details which give you information on the next steps. It's important that you read this and follow the instructions carefully.
Once they've issued an RMA number, it's only valid for 14 days. During this time, they'll send you a reminder by email. If they've not received the item(s) back after 14 days, the RMA number will no longer be valid.
BT Shop hope that you're pleased with your purchase from BT Shop. However, they do understand that occasionally, you may need to return goods to them. They've set out below the main reasons why goods tend to be returned, so please read all of the categories and follow the returns process which you feel applies to you.
Please note that BT Shop Returns Policy for Consumers does not affect your statutory rights. You can get more information about your statutory rights from the Citizens Advice Bureau (www.citizensadvice.org.uk) or Consumer Direct (www.direct.gov.uk). BT Shop reserves the right to inspect the goods and verify any fault(s) and/or any damage.
If you discover that your goods are visibly damaged on arrival, you should either write on the delivery note that the packaging is damaged or refuse to accept the delivery. Please also contact them within 14 days with details of the damage. This will help them considerably in raising the matter with their appointed courier. Once the damaged goods have been received back into their warehouse, then they will replace them. In most cases, where goods are being returned to them due to damage on arrival, then a repair is simply not practicable.
Phone Number
+44 20 7356 5000
shop@bt.com
Opening Hours
Monday to Friday: 9 am - 5 pm
Address
BT Group plc, BT Centre, 81 Newgate Street, London EC1A 7AJ
Still looking for more tips whilst online shopping? Head over to our blog for more.
BT Shop is one of the UK's best-known and the world's first public telegraph company, which developed a nationwide communications network. They have been providing products and services in around 180 countries. BT Shop have been delivering large scale infrastructure for global events such as the London 2012 Olympics. They provide fixed-line, broadband and mobile services in the United Kingdom, and also provides subscription television and IT services.
BT Shop have been offering home electronics such as phones and faxes, computers, mobiles, digital photography and baby monitors. They also sell mid-range purchase size items on their own website and partner sites in the extremely competitive online household electronic parts industry.
About BT Shop Homepage
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