What payment methods do you accept?
Caudabe accepts VISA, Mastercard, Discover Card, Amex, Amazon Pay and PayPal.
Does Caudabe ship internationally?
Yes, Shipping option available internationally.
When will I receive my order?
* US Orders
Orders are processed and shipped Monday through Friday every week, excluding public holidays. Orders ship within one business day of placing an order. Orders placed after 9:30 am EST will ship the following business day. Orders placed on Friday after 9:30 am EST will ship on the following Monday, regardless of any expedited shipping options. Delivery times via the default Standard Shipping option are typically between 2-4 days.
* International Orders
Delivery times for the default International Standard Shipping vary depending on your location and the speed of your local postal carrier once the package reaches your country.
What is your international shipping duties policy?
Each country has its own set of regulations regarding taxes and duties for imports into the country. Please note the following:
* Customs fees (taxes, duties, processing fees, brokerages fees, etc.) may be charged upon delivery and required to obtain your order. These fees are not included in your shipping charges.
* Caudabe do not issue any refunds for customs fees.
* They have no way of estimating customs fees or duties given the wide variation in regulations on this matter among different countries. Please be sure to contact your local customs or post office for specifics on the number of fees or duties that may be charged for your order, if any.
What is your return & exchange policy?
Caudabe make returns & exchanges super easy. If for any reason you’re not satisfied, contact them within 30 days from the date of your order. They have been happy to exchange your order for another product or help you with a return.
To get the ball rolling, please email [email protected] and provide the following information:
* Order number
* Email address and name used to place the order
* Which item(s) you wish to exchange or return
* The specific reason for the exchange/return
* Photo of the item
Caudabe will respond promptly to walk you through your request. Please also note the following:
* All products returned must be unused.
* No refunds on items damaged or lost during shipping. In that case, please file a claim with the carrier.
* Products purchased through an authorized reseller need to be processed through that same reseller.
* Refunds for returned items will not include shipping costs incurred on your original order.