What is the payment method?
Chemist.co.uk accepts Visa, MasterCard, Maestro, and PayPal.
What happened if items damaged/faulty and cancellation?
You have a statutory ‘cooling-off’ right which entitles you to cancel your order within 14 working days of receipt of the goods in your order (certain exceptions apply). You also have rights in respect of items that are damaged on receipt or faulty. Details of these rights and how to exercise these rights are set out in their Returns Policy below.
How do I return an item?
They understand that there may be occasions when the items are damaged in transit or you no longer require the product. If this is the case then you can return any unwanted items to them within 14 days for a refund or replacement as long as the product is unused and returned in the original packaging sealed and complete. Please note that products of a medicinal, cosmetic or personal nature cannot be returned due to reasons of safety and hygiene. Returns that do not meet these conditions cannot be refunded.
What is the refund policy?
Your refund will be processed once we receive your returned items. Refunds are credited to the original card you paid with and will take 5-7 working days to be credited to your account, depending on your card provider.
They will refund any standard postage paid on orders returned in full. Unfortunately, they do not refund postage on return of part orders.
Where do you deliver?
Chemist.co.uk delivers worldwide.