How can I amend an existing order?
If you would like to amend or cancel your order please contact their Customer Care team in the first instance on 0121 541 1800 or via their contact page. Please note; sadly they are unable to add any additional items to your order once it has been placed.
How long does it take to process a refund?
They aim to process your refund within 24 hours of receiving the good, however, it can take up to 30 days to receive the refund via the original payment method. To read more, please visit their full returns policy.
Which payment methods do you accept?
You can make a payment with Visa, Visa Debit, Visa Electron, MasterCard, Delta, Solo, JCB, UK Maestro/EDC Maestro, International Maestro, and PayPal.
You can make a payment over the telephone by calling a member of their Customer Care team on 0121 541 1800. Their lines are open 9 am - 5 pm, Monday to Friday or 9 am - 1 pm, on Saturdays. Please note; the payment will appear on your statement as Direct Healthcare Ltd.
How is my order delivered?
Your order is delivered in a cardboard box which has a strip of branded tape across the top. Depending on the size and contents of your order may be delivered in batches. For more information, please see their deliveries policy.
Will I have a receipt for my order?
Once your order has been placed you’ll receive an email confirming the details of your transaction including the order number and the items purchased. Your package will include a copy of your receipt as well as contact details if there are any issues.
How can I return?
If you would like to return an item please notify them within 14 days of your order being delivered. You then have a further 14 days to return the item back to them. This gives you a maximum of 28 days in total to return an item. You can contact them by completing the form on their contact us page, selecting ‘returns’ from the drop-down menu. Alternatively, you can notify a member of their Customer Care team on 0121 541 1800.
Please note that they are unable to accept returns for the following unless they are damaged or faulty:
Unsealed items with a protective seal due to health protection or hygiene reasons.
Medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.
Please note, this does not affect your statutory rights.