How to pay?
Clare Florist accepts VISA Debit, Amex, Maestro, Mastercard, Solo, and VISA.
I have received a faulty/damaged item?
If goods arrive damaged or are faulty you must inform them by email to [email protected]
within 7 days and preferably within 48 hours. Their Returns Department will arrange the return of these goods and they will replace the goods at no charge or refund any money paid for the goods.
How long they deliver the order?
They will endeavor to deliver goods within the times stated, usually within 7 days, but goods are subject to availability and delay in delivery of goods is sometimes outside of their control. Any dates they specify for the delivery of the goods are approximate only and they shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods unless caused by their negligence.
Do you deliver worldwide?
They can now offer worldwide delivery through recommended florists around the world. For more information check their worldwide flower deliveries page.
Can I cancel my order?
They are able to cancel your order if you give them up to 48 hours’ notice before the delivery date. You can do this by contacting them via phone or email. During peak seasons please give them 72 hours notice for cancellations as they have started to prepare your bouquet.
Can I make changes to my order?
If you would like to change your order, such as the address or delivery date then please contact them directly. Their customer service team will do their best to change your order however they are unable to guarantee changes will be made, especially during peak times or if your order has already been arranged and boxed.
They advise that you give them at least 24 hours notice for any changes to be made, and 72 hours for peak seasonal dates such as Christmas, Valentine’s Day or Mother’s Day.