What payment methods do you accept?
Coalatree accepts VISA, Mastercard, American Express, Discover Card, Amazon Pay and PayPal.
Where does Coalatree deliver?
Coalatree delivers to most of the countries which are available during the checkout process.
Where’s my order?
You can check their order status from their website. Log in to your account and navigate to the orders page. To track the package, use the link emailed to you after your order shipped.
Can I cancel or make changes to my order?
Once orders are sent to their warehouse, Coalatree can no longer make any changes. Time is of the essence as there are only a few minutes of opportunity after an order is placed. If you need to make a change, send them an email [email protected]
and they will do their best to help.
How long will it take for my order to arrive?
Orders in the United States will usually take between five and seven business days once the items ship, and priority shipping will take two to three. For Alaska and Hawaii, please allow an additional two to three days for your shipment to arrive.
International orders will most often take about two or three weeks to arrive, but shipping to some countries can take longer, especially if the package is held up in customs. Once the items ship from our warehouse Coalatree cannot do anything to locate or expedite the package, and anything that happens in customs is beyond their control.
Do you offer exchanges?
Yes, Coalatree offer exchanges for items that are in new and unused condition within 30 days after the date of purchase. For orders within the US, start your exchange here coalatree.happyreturns.com
How long will it take to process my return or exchange?
Coalatree do their best to process all returns and exchanges in a timely manner. Usually this takes up to one week after they receive the item in their office, but during busy seasons like their crowdfunding periods or after the holidays it can take a bit longer.
What is your return policy?
Coalatree accept returns for items in new and unused condition in their original packaging within 30 days. Coalatree can only refund the costs of the items and not the cost of shipping. For returns for a refund, an $8 processing fee will be deducted from the total amount refundable in order to provide a return label for shipping the item back to them. Unauthorized or damaged returns may not be refunded. For orders within the US, start your return coalatree.happyreturns.com