What payment methods do you accept?
CoolHockey.com accepts VISA, Maestro, American Express and PayPal.
Which countries do you ship to?
CoolHockey.com offers worldwide shipping services. They ship to anywhere on this globe that a courier can get to.
When will I receive my jersey?
Shipping times are normally 3-5 Business days for anywhere in Canada and the continental United States. Delivery times vary to other countries shipped outside Canada and the United States. The estimated delivery time for International orders is 5-7 Business days.
Why am I being charged duty taxes or brokerage fees?
Import-Duty, Taxes and Brokerage fees may be charged on packages crossing the border to the United States. This is a hit or miss with the US customs and some packages are being stopped and inspected. When a package is stopped and Inspected it is almost guaranteed to get an import-duty and/or tax and/or brokerage fee. This fee is inevitable, and despite rumours, you may have heard of “marking a low-value fee” on the outside of the package does not work and is illegal.
What is your return policy?
CoolHockey.com only accept returned orders under the following circumstances.
* The jersey is damaged, either manufacturer defect, damaged during the customization process or damaged during shipping.
* CoolHockey.com shipped the incorrect jersey.
* They shipped the wrong size.
* There is an error in the customization of a jersey.
* The order is not complete.
In order to put a return claim, you need to contact them at [email protected] with the return reason. They will then issue you a Return Authorization.