What is the payment method?
Craft Company accepts Visa, MasterCard, Maestro, and PayPal.
Can I return my order?
If you wish to return unwanted products from your order then under the Consumer Contract Regulations 2014, The Craft Company is happy to refund you on the return of any item(s), providing they are new (unused), and complete in all original packaging. You must contact them within 14 calendar days of receipt of your goods and return the item within a further 14 days of contacting them. If the goods are faulty or not fit for purpose then the cost of return postage will be refunded. In all other circumstances, the return postage costs are payable by the customer. In order to return goods, please email [email protected]
with details of your name, contact phone number, order number, date of order, items to be returned and the reason for returning. When returning goods to them, please enclose a copy of your invoice along with details of which items are being returned and the reason for returning. They will then process a refund for the goods unless stated otherwise.
What to do if I receive a missing/damaged item?
Please report all missing or damaged items by sending an email to [email protected]
including details of your name, order number, date of order, items damaged or missing and a contact phone number. They will then arrange for replacement or refund of the damaged or missing items.
What are the delivery times?
For Next Working Day Delivery please ensure that either Express or Premium Delivery is selected and that your order is placed before 3 pm. Please be aware that this is a working day service and does not include weekends or bank holidays. Orders placed before 3 pm on Friday will be dispatched for delivery on Monday. Orders placed after 3 pm on Friday and before 3 pm on Monday will be dispatched for delivery Tuesday.
They aim to dispatch orders ASAP, although sometimes Standard Delivery orders will take up until the specified shipping time. Please allow for this when placing your order and ensure that you select the appropriate shipping method to receive your order in time.