Updated 17th July 2025
287 Ratings. Average 4.5 out of 5 stars
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Craft Company accepts VISA, Mastercard, American Express and PayPal.
Craft Company ships within selected countries provided during checkout.
If you wish to return unwanted products from your order then under the Consumer Contract Regulations 2013, Craft Company is happy to refund you on the return of any item(s), providing they are new (unused), and complete in all original packaging.
You must contact them within 14 calendar days of receipt of your goods and return the item within a further 14 days of contact them. If the goods are faulty or not fit for purpose then the cost of return postage will be refunded. In all other circumstances, the return postage costs are payable by the customer.
In order to return goods, please email info@craftcompany.co.uk with details of your name, contact phone number, order number, date of order, items to be returned and the reason for returning. When returning goods to them, please enclose a copy of your invoice along with details of which items are being returned and the reason for returning. They will then process a refund for the goods unless stated otherwise.
You must notify and return the product(s) to them within 30 calendar days of receipt of your goods. If the goods are faulty or not fit for purpose then the cost of any return postage will be refunded.
In order to report damaged goods, please email info@craftcompany.co.uk with details of your name, contact phone number, order number, date of order, and a photo of the damaged goods. When returning goods to them, please enclose a copy of your invoice along with details of which items are being returned and the reason for returning. They will then process a replacement/refund for the goods unless stated otherwise.
Phone
+44 345 565 1700
info@craftcompany.co.uk
Address
Culpitt Ltd T/A The Craft Company Jubilee Industrial Estate Ashington Northumberland NE63 8UQ
Operating Hours
Monday - Friday: 9 am - 5 pm (GMT)
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Craft Company is the leading UK's Cake supplier that provides you with amazing cake decorating and baking stuff. It is one of the biggest online cake decorating store with experience of many years. Craft Company offers a long range of decorating products of collection of nearly a thousand equipment. The delivery service is super-fast and the order is dropped directly to your door.
Craft Company provides a great collection of innovative products that make your ideas come to reality with the help of brilliant decoration items and other baking stuff. From cake making to cake decorations, candles, cake boxes, icings, cookies, cupcakes, party theme items, gifts and much more – you can find it all at its online store.
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