What payment methods do you accept?
The Creative Store accepts payments via PayPal, as well as MasterCard and Visa debit/credit cards. They are also continually evaluating new payment options so that you may enjoy a greater range of payment choices in the future.
How do I track the delivery of my order?
When your order leaves our facilities and is with our delivery agent(s), a shipping confirmation email will be sent to you. This email will contain information such as the courier, tracking link, and estimated delivery date(s).
Can I return an item for an exchange instead of a refund?
Yes, it’s possible to exchange your product for another product as long as it is within 30 days of your order. If you would like to exchange a product that costs more, they may require you to place another order and/or top-up the difference. Please contact them for more information.
What’s your return policy for orders placed with the Creative Store?
They’re committed to providing customers with products and services of the highest quality.
Orders placed with the Creative Store are covered under the 30-day satisfaction guarantee. If you find that the product you’ve purchased from them does not suit your needs, is defective, or is damaged in transit, you have the option of returning it to them within 30 days of order for a refund or an exchange.
The price has changed since my order. Can I get a refund?
Creative Labs prices may change in response to stock and demand levels from customers. Therefore, they are unable to refund you the price difference.
How long do I need to wait to receive my refund?
You should expect to receive your refund within the subsequent 4 weeks after having shipped your package back to us. In many cases, you should receive your refund more quickly.
This lead time includes the transit time for them to receive your return in their warehouse (5 to 10 business days), the time it takes for them to process your return upon receiving your return (3 to 5 business days), and the time it takes for your bank to process the refund request (5 to 10 business days).