How can I pay for my purchase?
C.W. Sellors accepts all types of payment methods including Visa, Visa Electron, Visa Debit, Mastercard, MasterCard Debit, Amex, Maestro, PayPal, and Bank Transfer. For items valued over £250, you can spread your payments and check out with their interest-free finance option. They have interest free finance available for up to 60 months. Click here to learn more about their interest-free finance options.
What method is used to ship my goods?
All UK orders are shipped by Royal Mail’s Special Delivery service which is insured and fully tracked. With Special Delivery, a signature will be required upon receipt.
How long does delivery take?
They offer a next day signed and tracked delivery service for all in-stock items. If you place your order before 4 pm, you can expect to receive your purchase before 1 pm the following day. They offer an estimated delivery timescale on all their out of stock items based on stock availability and other factors. In this instance, they will contact you to discuss what delivery timescale options are available. If you require your purchase for a specific date, especially during busy times such as Christmas and Valentine’s Day, they strongly recommend that you place your order well in advance. Feel free to contact their customer service team to check the availability of the items you wish to order.
Can I return or exchange an item?
They hope that you are happy with your purchase but if not, you can simply return your online order for a full refund within the 30 days returns period. Please note they are unable to accept returns of earrings and/or cleaning products due to hygiene reasons. This does not affect your statutory rights. Their customer service team is available to help you if you wish to exchange or find a replacement item on 01335 453 453 or at [email protected]
Do you offer engraving services?
Yes. Engraving is available on selected products. Contact them today if you have any specific questions regarding their engraving services available.
Do you repair jewellery?
Yes. They have their very own set of workshops in Ashbourne, Derbyshire where they can not only repair your jewellery, but make bespoke pieces as well. If you have some jewellery in need of repair, get it to touch with them at [email protected]
or by calling 01335 453453.