Which countries do Diono UK ship to?
Any products purchased through the Diono UK website will only ship to areas within the United Kingdom. Diono also have retail websites in the United States, Canada, and Germany that can take orders and ship to those locations.
It has been over 7 working days and I have still not received my product. What to do?
Please contact Customer Care at [email protected]
and they will investigate it further.
What is the delivery window after I have ordered a product through the Diono website?
When an item has been ordered through the Diono website, it will take approximately 7 working days for it to arrive at the address you have provided.
I’d like to return a product. How many days do I have to return it to gain a full refund?
*If you wish to return the product and gain a full refund, you will have to return it to Diono within 14 days of purchase.
*If you have paid via PayPal, then the refund will be made within 24 hours.
*If you have paid via WorldPay, then the refund will take up to 10 days.
*If your product is damaged, faulty, or you have received an incorrect product, Diono will refund the delivery cost of sending the product back to them.
*If you are returning a product for any other reason (e.g. it is different to expected or doesn’t fit), they are unable to cover the cost of return.
How long is the warranty for Diono products?
The warranty lasts for 12 months.
When will a product be back in stock?
Due to the shipment times of items, they are unable to specify a date of when an item will be back in stock. You can sign up for a mailing list in relation to the item that will update you when it arrives. If there is an option to pre-order, you can do this as well.