What payment methods do you accept?
Divan Base Direct accepts VISA, Mastercard, Maestro, American Express, and Apple Pay.
Do you deliver outside the UK?
Sorry. Divan Base Direct currently delivers to the United Kingdom only.
What are the delivery costs?
Free Delivery applies on orders to addresses within Mainland GB including Scotland. For delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands and Channel Islands, we will deliver to a nominated mainland GB address e.g. a port. Onward overseas shipping from that point is the responsibility of the Buyer.
What if I change my mind after the goods have arrived?
Divan Base Direct wants you to be absolutely delighted with your order, but they understand from time to time things don’t always work out and you may want to return an item. If you are not totally satisfied with your purchase, you can return it to them in its original packaged condition within 14 days.
What if I decide to cancel my order prior to delivery?
If you have a change of heart and decide you want to cancel prior to delivery, please contact their customer services team straight away on 0333 366 0145 or email [email protected]