Will my order arrive frozen?
All orders will be dispatched frozen unless otherwise stated. Please note frozen and chilled orders cannot be delivered in the same box.
How much do you charge for delivery?
Standard UK Mainland delivery is £5 on orders under £40 and for orders over £40 delivery is always free. Please see their delivery page for full details of the costs for specific locations.
Where do you deliver?
They can deliver to any UK address (no P.O Boxes) but some locations may have special delivery requirements. They can also deliver a selection of products to some countries in the EU and have recently launched donaldrussell.ie in the Republic of Ireland, and donaldrussell.de in Germany. Please call an advisor for further details on 01467 629666.
What time will my order arrive?
Your order will be delivered between 8.00 am and 6.00 pm on the date you choose. They can’t give you an exact time for delivery, however, they do have a guaranteed AM delivery option for most UK mainland postcodes on weekdays
What if I am not happy with the quality of my products?
They know that all the hard work and dedication they put in at their end guarantees one thing - the best quality, best value food you’ve ever tasted. And that’s exactly why we offer a no-quibble money-back guarantee on all their products if you’ve ever tasted better. Please contact an advisor on 01467 629666 if you are not happy with the quality of your products.