What is Donner Music payment method?
Donner Music accepts all major Credit/Debit Card and PayPal.
Where does Donner Music ship?
Donner Music ships within selected countries provided during checkout.
How can I track my order?
Generally, Donner Music will email you tracking info in 24 business hours after the order is shipped out. If you do not receive the email, or there is no update on-page tracking in 2-3 business days after your order is shipped out, please contact them for more details.
I still have not received my package. Where is my order?
Your estimated delivery date including processing time and delivery time β please allow up to this date for your order to arrive. Please check the Shipping Info page for details.
You'll be able to follow your order as it's been sent with trackable service. If your estimated delivery date has passed and you haven't received your order, please contact their Customer Service for further help.
What is your return policy?
Their policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, they canβt offer you a refund or exchange.
How long will it take to process my refund?
Once your return is received and inspected, they will send you an email to notify you that they have received your returned item. Donner Music will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.