What is the payment method?
EKOI accepts VISA, Mastercard and PayPal.
Why was my payment denied?
If your payment is refused, it is not from the site but from your bank. In that case, please contact your bank to check and possibly unblock the restrictions. Payment is verified with 3DS systems, (Visa Cards and Mastercards) So cards not equipped with that systems can be denied. In case of doubt check with your bank.
How can I track my package?
As soon as your order leaves EKOI warehouse, they will send you a shipping confirmation email with a link allowing you to track your package. If you don t see this email, check in your spam. If you have your order tracking number, you can go to the carrier s site to track the package in real-time: UPS :
* You can also follow the pack from your order history Your order history.
* Click on your last order number
* In the part: follow your order step by step, click on the link allowing you to track the order on the carrier s website.
If your pack is signed delivered but you did not receive it: :
* Check-in your letterbox. The carrier may have left a delivery notice
* If delivery cannot be done at home or in the collection point selected, the pack may be left at the nearest collection point
When will my order discount?
Same-day processing and dispatch for all orders confirmed before 12.00 AM, except at weekends and for customized items
Orders confirmed after 12.00 AM will be dispatched the following day, except on Fridays and the eve of a public holiday when the order will be dispatched the following working day. Delivery times may vary according to each country and each transporter.
Is there a warranty?
At EKOI, they guarantee quality products. All products (helmets, clothing, glasses, shoes, accessories) have a legal warranty period of 2 years (24 months). The warranty applies when a product is found to be defective due to a manufacturing defect.
How much is a return?
EKOI return conditions allow you to return new articles only if not washed & not worn with original labels and bags. Customers have to inform them of the return online within 14 days after receipt and have 30 days maxi to return the articles. Returns are on customer behalf Returns are offered only for a credit request for the following countries :
Belgium,France,Germany,Spain,Italy,Luxemburg,Netherlands,Austria,Poland,Denmark,Czech Republic,Sweden,Slovenia,United States,