Can I cancel the order?
Under the United Kingdom’s Distance Selling Regulations you have the right to cancel the contract for the purchase of any item within 14 calendar days of delivery (starting the day after you receive the goods). This is your UK statutory right. This will apply to your order unless you order Video, DVD, Blu-Ray, Audio, Multimedia and Software where the item has been unsealed or personal care products such as shavers or hair products where for reasons of personal hygiene they are unable to accept returns except where faulty. Should you cancel the contract they will then refund you the price you have paid for the goods and standard delivery but not any service provided by them, such as a gift-wrapping service or a special delivery service. You are under a duty to take reasonable care of the goods until they are back with them. To cancel under Distance Selling Regulations please either contact their Customer Services department on [email protected] or write to them at the below address:
electric shop, 27 The Broadway, Potters Bar, Hertfordshire, EN6 2HX
Refunds will be processed within 14 days of receiving the goods back. If an item has been used, or accessories are missing a deduction will be made from your refund.
If the item is damaged. What do I do?
Before you sign the delivery note, please make sure that the goods are unpacked and inspected when they arrive. Goods damaged in transit or shortage of delivery must be reported to the electric shop within 48 hours from the date of delivery. Please email them at [email protected]
with the full details or your order, the damage incurred and the serial number of the product as this will assist them to expedite the return of your product. In some cases, they may offer you a discount to retain the goods if the damage is minimal e.g. cosmetic scratch on the side of a washing machine.
What is the payment method?
electricshop.com accepts Amazon Pay, PayPal, World Pay, Visa, Master Card, Maestro, and JCB.
When will my goods be delivered?
They aim to deliver your order within the timescales quoted in the ‘availability’ field. These timescales are provided to us by the manufacturers and may from time to time be subject to short delays. Where this happens we will be honest and transparent with you and inform you that there may be a delay. If you need your order urgently and don’t want to wait then they will happily sell you an alternative model or even cancel your order if you wish. To query a late order please contact them at [email protected]