How do I apply my reward points or the reward gift?
When you receive enough points to receive a gift, you can redeem one of the many options. Once redeemed, you will be given a discount code to which you apply to your cart at the end of checkout.
Why did my order not receive the free product eg amino hp or acetylcarnitine?
For a free product or deal to be applied to your cart you must add the item to the cart as it is not automatically applied.
How does the subscription service work?
A subscription service is offered on numerous items online. It allows you to purchase your favourite products at a discounted price and reoccurs the order in the amount of time you specify (1-6 weeks) without any extra hassle of having to order it yourself every time. If you wish to cancel, this can be done through your account after a minimum of 4 reoccurring orders.
What are specials and clearance items?
Special and clearance items may contain short-dated stock or items that are being discontinued. They do not accept returns for specials and clearance items unless the product is damaged or if they’ve sent the wrong item.
How do I apply my discount code?
One coupon/discount code can be used per purchase. To use a coupon, enter the code on the checkout page during checkout.