Can I cancel my order?
Once an order is placed, it is processed and packed immediately in their warehouse which means they cannot make any changes once you have placed your order. This includes removing and adding items from your order. For further information please contact them.
How much is delivery?
Their delivery charges are £3.99, however, by signing up to their backstage club membership for just £9.95 a year, you can receive free delivery on all orders for 1 year.
How long does delivery take?
They aim to deliver all orders within 3-5 days from the date of dispatch.
How long do I have to return my items?
All items must be returned within 30 days of the date the original order was received. Items cannot be returned or exchanged after 30 days.
Can I exchange for a different product?
Unfortunately, they can only exchange the same item but in a different size. If you are wanting to exchange for a different item the amount you paid originally will be refunded to you for you to make another purchase.
How long do refunds take to process?
Once your return order has been received, it can take up to 5-7 working days to process.
What payment methods do you accept?
They accept all major debit and credit cards, and also offer Paypal as a payment option. They do not currently accept American Express cards.