Updated 8th December 2024
7 Ratings. Average 4 out of 5 stars
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Who can not claim for compensation?
*Passengers who have been re-protected on other means shall not be paid with DBC if the delay at point of arrival does not exceed four hours when compared to the original schedule. *Carriage is denied for reasons beyond the control of ET he/she is not checked in before or at the latest check-in time. *The behavior, health condition or immigration status of the passenger as such entitles ET to refuse the passenger. *He/she has refused to comply with the lawful instructions of ET *He/she has refused to undergo security check *Holding ID(Airline staff ticket) ticket or reduced rate ticket. *Holding a ticket blacklisted as lost, stolen, fraudulent or otherwise suspicious.
Can I make a reservation for anyone?
Yes, you can book online for anyone provided you will be one of the travelers and use your valid credit card and provide correct passenger details while booking. Payment with a credit card for another person is alternatively possible if you choose ‘Pay at Agency’ option to make a booking online and contact the nearest Ethiopian Airlines office to complete the payment using your card.
How can I collect my tickets?
E-tickets will be issued for all bookings made online at www.ethiopianairlines.com. On successful purchase, the system will generate an Electronic Ticket and a printable itinerary receipt will be displayed. The itinerary receipt is your confirmation of travel. You will also receive an email with the status of your booking. You can print the confirmation shown on your screen or print the email. Then all you have to do is walk into the airport and check-in with valid photo identification and printed itinerary receipt. Your boarding pass will be issued against the itinerary receipt.
How do I pay for tickets purchased online?
Payment for online booking can be made through credit card/debit card, mobile or in cash at Ethiopian airline offices. Ethiopian accepts Visa, Master, American Express, Diners Club, union pay & UATP cards and PayPal.
Please note: The credit card used to pay for tickets is required at check-in or during refund processing for verification.
Phone +251 11 617 9900
Email social@ethiopianairlines.com
In 2010 Ethiopian Airlines has entered into codeshare compatibility with Scandinavian Airlines, one of the founding members of Star Alliance, providing travelers with better connectedness and a broad range of services between Europe and Africa. In 2013 Ethiopian Airlines became the strategic partner of the new Malawian Air with 49% equity shareholding.
As an airline, safety is their first priority, Ethiopian Airlines is a high performance and learning organization with continual improvements, innovation, and knowledge-sharing. Ethiopian Airlines acknowledge and reward employees for their performance and demonstrate honesty, respect to others, candor and teamwork, Act in an open fashion and be result-oriented, creative and innovative, Adopt Zero tolerance to indifference, inefficiency, and bureaucracy.
About Ethiopian Airlines Homepage
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https://www.ethiopianairlines.com/uk/
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