What is the payment method?
eufy accepts VISA, Mastercard, American Express, Discover Card, Diners Clubs and PayPal.
Where do you deliver?
eufy delivers only in the UK.
How can I track a delivery?
Go to the My Orders page. Click “View Details” of each order to find the “Check Shipment” option on the right side of the page. Once your order has been shipped, you will receive a notification email.
How will my delivery be shipped?
Amazon functions as its logistics partner to ship out eufy products. They will choose the carrier that they think works best for their customers. Carriers they partner with include Royal Mail, Hermes, and DHL.
What if I don’t receive my package?
If tracking status shows “delivered”, yet you have not received your package, please contact customer support at [email protected]
If after 9 days from placing your order, you do not have any update on shipping and have not received your package, please contact customer support at [email protected] If any packages get lost in transit, they will open a case with their logistic partner Amazon, as they assume responsibility for shipping their inventory out of their warehouse. It normally takes 10 business days for Amazon to finish their investigation of the issue. After they have finished, they will be able to send a replacement or process a full refund.
How long do I have the right to return or exchange items I’ve bought?
They provide a 30-day Money-Back Guarantee, regardless of the reason. The 30-day period begins when the eufy product is delivered to you after purchase. For more information, please see their Warranty page.
What is the return and exchange process?
Contact their customer support team to get started and to verify the problems you’re experiencing. They might provide troubleshooting solutions and ask for a specific order or related information. It might be necessary to return the item.
When will I receive my refund?
Once your package reaches them, they will process your refund as quickly as possible. If you have any questions or need additional support with your refund, please contact [email protected]