What is the payment method?
eUKhost accepts Credit & Debit card, PayPal, cheque, and bank transfer.
What is the Cancellation Policy?
All cancellation requests must be made by clicking the cancellation link found within the product details section of the client area. Please contact eUKhost’s customer services team for more information. Cancellation requests will not be accepted by phone or live chat. 7 working days’ notice is required for all cancellation requests. A working day is classified as Monday - Friday excluding UK bank holidays.
How long does it take to get a refund?
Refunds can take up to 5 working days to be processed, the time for the funds to reach you is purely dependant on the payment type. Refunds will only be processed to the originating payment media (e.g. bank transfer, debit card, PayPal)
How does Money Back Guarantee works?
All subscribers of shared hosting plans, reseller, and VPS plans carry a 30-day unconditional money-back guarantee. Dedicated Servers, Cloud Servers, Firewalls, and Backup Plans are not included under the 30-day money-back guarantee policy. The 30-Day Money Back Guarantee Period is only applicable for first-time signups. Software licenses, domain registration fees, domain transfer fees, and domain renewal fees are excluded from the 30-day money-back guarantee.