What is the payment method?
Evan-Moor Educational Publishers accepts Visa, MasterCard, Discover, and PayPal.
How do I return books?
If you are not completely satisfied with your purchase, simply return the product(s) in its original condition within one year for a full refund of the product purchase price. No questions asked. Just fill out our Return Form. Note: Evan-Moor does not refund shipping and handling costs.
What is Evan-Moor’s e-book return policy?
All e-book sales are nonrefundable. No refunds or exchanges will be issued for products in this category. If you need additional assistance please contact their customer service department and a representative will be happy to help you. Call customer service at 1-800-777-4362, Monday-Friday 8:00 a.m.-4:30 p.m. Pacific Time.
Can I download multiple e-products at the same time?
No. You can purchase multiple e-products at the same time, but all e-products must be downloaded one at a time. You may view all of your e-products that are available for download from Manage E-books center in your Evan-Moor account, accessed via the My E-Products/E-books area of the Account Home page.
My e-book is damaged. What should I do?
If your e-book is damaged, there may have been an interruption in the downloading process that caused the file to corrupt. Delete the file from your computer. Then return to the Manage E-books center of your Evan-Moor account and download your e-book again.
If, after downloading a second time, your e-book is still damaged, please report the problem and a customer service representative will research the matter and contact you with a solution within 24 hours.