Can I cancel or change my order?
Yes, you can cancel or change your order as long as the goods have not been shipped. For this, please contact their sales department via either the contact form, e-mail or by telephone.
What is the payment method?
expondo accepts Visa, Mastercard, Amazon Pay, and PayPal.
To which countries does expondo deliver?
They deliver to Belgium, Denmark, Germany, Estonia, Finland, France, Greece, UK, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Spain, the Czech Republic, Hungary, the Republic of Cyprus and Switzerland.
How much does the shipping cost?
Deliveries within Germany are free of shipping costs. The shipping costs to the other countries vary depending on country and product. A list of the shipping costs can be found directly under the price of each product.
I would like to send back the goods within the revocation period. How should I proceed?
As a customer, you have the right to return the goods within 14 days of receiving the item, in case of a return, please do not hesitate to contact them by e-mail at [email protected] Their service team will organize the free return shipping and refund you the purchase price once the goods have been returned.
You will find detailed information on the right of revocation in their general terms and conditions as well as their return instructions.
What happens to my data once I place an order?
They store and use the data you provide for the processing of contracts, once completed or deletion of a customer account, your data will be blocked in regards of tax and commercial use unless you expressly consent to further use of your data or they are legally required to provide said data, which they will inform you of accordingly.
How does the 30-days return service work?
In order to enable you to meticulously check your purchase, they decided to offer a 30-days return right for the following brands: Goldbrunn, MSW Motor Technics, Physa, Royal Catering, StaMony, Stamos Soldering, Stamos Welding, Steinberg Systems, Ulsonix, and Welbach. However, the items you wish to return must be unused, undamaged, and in their original packaging. They will reimburse you the entire purchase price as soon as the items have entered their warehouse and have been checked. For further information and the address check the return policy.
Are the prices shown in the shop correspond to the actual invoice amount?
The shop prices include VAT, duties as well as shipping costs to Germany. Additional shipping charges may apply for deliveries to other European countries.