What is Friendly Turtle payment method?
Friendly Turtle accepts all major Credit/Debit Card.
Where does Friendly Turtle ship?
Friendly Turtle ships within selected countries provided during checkout.
How does your delivery work?
Friendly Turtle use Royal Mail Tracked 48 for all UK deliveries at a cost of £3.65. Once your item has been despatched, you will receive an email from Royal Mail informing you of an order on its way from Mail Shot International – their distribution partner. This email will contain your tracking details so you can see exactly where your order is on its journey from door to door. All orders received before midday will go out for same-day dispatch and should be delivered within 2 to 3 days.
What is your return policy?
If you are not entirely satisfied with your product, then Friendly Turtle operate a 30-Day Money Back Guarantee with free returns, and without any of the quibbles. On the rare occasion your product isn’t quite what you were expecting, then please email hello@friendlyturtle.com.
How long will it take to process my refund?
Friendly Turtle do ask if you are not entirely satisfied with your product to please return in ‘as new’ condition in its sealed, original packaging. As soon as they have received your returned item they will process your refund, and this can take up to 9 – 14 business days before the refund is complete.
