What payment methods do you accept?
her1 accepts VISA, Mastercard, American Express, Maestro, and PayPal.
Where does her1 deliver?
her1 delivers to all over in the world.
How can I track my order?
As soon as her1 hand over your order to DHL, you will receive an email with your DHL tracking number. Click on the number to track your parcel directly with DHL. Please note that it may take up to 24 hours for your order to be available in tracking. Also, check your SPAM folder to see if our message ended up there.
What happens, if I receive a damaged item?
All her1 orders are carefully packed. If something breaks during transport, please contact them by email: [email protected]
- send them a photo of the damage. They take care that you receive a new item for compensation.
Can I cancel my order?
her1 hope you are enthusiastic about their products. If you still want to cancel your order, please contact them at [email protected]
so that they can send you a return label.