What is the payment method?
Joby accepts VISA, Mastercard, American Express, Discover Card and PayPal.
Why has my order not been shipped?
There are a few reasons that can keep Joby from being able to ship your order.
Here are a few possible causes:
- The product(s) you ordered are out of stock or discontinued.
- You live in a remote area and they cannot deliver there.
- You specified an incorrect delivery address.
- A payment issue might have occurred when you placed the order.
Where can I find some help to buy the products that fit my need?
Joby provide product guides & advice from our experts for all their products on Joby.
What do you have to do to place a warranty claim?
You will be required to submit a warranty request to our customer service warranty team. You will be requested to provide photos of the product and a copy of your original receipt. Joby will not provide any coverage under this warranty statement unless your claim is in compliance with all of its terms. To request warranty service, please call +44 (0) 1530 566090.
What is the return policy?
If you have already received the product, you must return the product as soon as possible to the address provided by KIBO, in any event, within 30 days of delivery. The details of where to return the product will be set out in the Returns Document. You are responsible for the cost of returning the product using a suitable tracked and insured shipment method.
