Merlin Entertainments Group Operations Ltd reserves the right to alter, close or remove details/exhibits without prior notice for technical, operational or other reasons and that no refunds can be given in these circumstances. Children must be accompanied by an adult. Merlin Entertainments Group Operations Ltd reserves the right to refuse entry without explanation.
- MAKING YOUR BOOKING
The party leader must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. The party leader is responsible for making all payments due to LEGOLAND Discovery Centre. The party leader must be at least 18 when the booking is made. All bookings must be made online via the website. At the end of the booking process, you are asked to confirm that you have read and agree with their booking conditions. Your booking will be confirmed by a booking reference, LEGOLAND Discovery Centre will reconfirm your booking by email. The confirmation is sent to the email address which you enter/provide at the time of making your booking. However, if you have spam filtering on your email account, their email might not reach you. Your email voucher will serve as proof of payment for your attraction ticket. You will need to present this confirmation email at the appropriate entrance to gain entry. You must take the confirmation email with you or you may not gain entry. Please check your booking confirmation carefully as soon as you receive it.
The over 25% saving that is communicated on the website is calculated against the full gate price for children. The ticket purchased is only valid for entry at date and time selected. You have to book at least 24 hours in advance to guarantee the online saving. When booking a visit online for the same day, the prices will vary.
Contact LEGOLAND Discovery Centre immediately if any information on the confirmation appears to be incorrect or incomplete as it may not be possible to make changes later.
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PAYMENT
Full payment is required at the time of booking.
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YOUR CONTRACT
A binding contract between them comes into existence when the final page of the booking confirmation procedure gives you a booking reference. For all payments made via this website, Merlin Entertainments Group Operations Limited will be the responsible contractual party. This contract and all matters arising out of it are governed by English law.
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THE COST OF YOUR TICKET(S)
LEGOLAND Discovery Centre is committed to providing great value offers on tickets; where possible offering discounts on entrance rates. There are likely to be some seasonal special offers and in some circumstances, prices may go up or down. The price of your ticket(s) will be confirmed at the time of booking. LEGOLAND Discovery Centre reserves the right to correct errors in both advertised and confirmed prices. LEGOLAND Discovery Centre will do so as soon as they become aware of the error. A total price of your ticket(s) will be given before you confirm your booking which you may accept or not. All prices are for pre-booking and include VAT.
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CHANGES BY YOU
Once a booking reference has been issued it will not be possible to amend or transfer your booking.
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CANCELLATION BY YOU
Should you or any member of your party need to cancel your booking once it has been confirmed, the party leader must immediately advise LEGOLAND Discovery Centre. All cancellations must be made through the call centre. As soon as you cancel, your unique confirmation email voucher will become void and non-redeemable. LEGOLAND Discovery Centre regrets it is not possible to make refunds in respect of cancelled bookings.
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CHANGES AND CANCELLATIONS BY LEGOLAND Discovery Centre
Occasionally, LEGOLAND Discovery Centre has to make changes to and correct errors and other details both before and after bookings have been confirmed and cancel confirmed bookings and they must reserve the right to do so. If they have to make a significant change or cancel, LEGOLAND Discovery Centre will tell you as soon as possible. If there is time to do so before departure, LEGOLAND Discovery Centre will offer you the choice of the following options:
(a) accepting the changed arrangements or
(b) purchasing an alternative ticket offer from LEGOLAND Discovery Centre. If the chosen alternative date is less expensive than your original one, LEGOLAND Discovery Centre will refund the difference but if it is more expensive, they will not ask you to pay any more
(c) cancelling or accepting the cancellation in which case you will receive a full refund of all monies you have paid to LEGOLAND Discovery Centre.
Please note, the above options are not available where any change made is a minor one. In all cases, their liability for significant changes and cancellations is limited to offering you the above-mentioned options. LEGOLAND Discovery Centre regrets they cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.
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FORCE MAJEURE
Except where otherwise expressly stated in these booking conditions, LEGOLAND Discovery Centre regrets they cannot accept liability or pay any compensation where the performance or prompt performance of their contractual obligations is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 9 (1) below) as a result of "force majeure". In these booking conditions, "force majeure" means any event which LEGOLAND Discovery Centre or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside their control.
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Their LIABILITY TO YOU
(1) LEGOLAND Discovery Centre promises to make sure that the ticket arrangements they have agreed to make, perform or provide as applicable as part of their contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, LEGOLAND Discovery Centre will accept responsibility if, for example, you suffer death or personal injury or your contracted arrangements are not provided as promised or prove deficient as a result of the failure of themselves, their employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against them. In addition, LEGOLAND Discovery Centre will only be responsible for what their employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work they had asked them to do (for agents and suppliers).
(2) LEGOLAND Discovery Centre will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
the act(s) and/or omission(s) of a third party not connected with the provision of visit and which were unforeseeable or unavoidable or
'force majeure' as defined in clause 8.
(3) Please note, LEGOLAND Discovery Centre cannot accept responsibility for any services which do not form part of their contract. This includes, for example, any additional services or facilities which any supplier agrees to provide for you where the services or facilities are not advertised in their leaflet or website and they have not agreed to arrange them.
(4) The promises LEGOLAND Discovery Centre makes to you about the services they have agreed to provide or arrange as part of their contract will be used as the basis for deciding whether the services in question had been properly provided.
(5) Please note, LEGOLAND Discovery Centre cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to them by you concerning your booking prior to their accepting it, LEGOLAND Discovery Centre could not have foreseen you would suffer or incur if they breached their contract with you or (2) which did not result from any breach of contract or other faults by themselves or their employees or, where LEGOLAND Discovery Centre is responsible for them, their suppliers. Additionally, they cannot accept liability for any business losses.
(6) You must provide themselves and their insurers with all assistance LEGOLAND Discovery Centre may reasonably require. You must also tell them and the supplier concerned about your claim or complaint as set out in clause 12 below. If asked to do so, you must transfer to LEGOLAND Discovery Centre or their insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with LEGOLAND Discovery Centre and their insurers if LEGOLAND Discovery Centre or their insurers want to enforce any rights which are transferred".
Claims Notification Enquiries
The UK Employers Liability Insurance Policy and the Global Public Liability Insurance Policy are both held with Chubb European Group Limited under Policy Number UKCANC33447.
Claims are administered by Sedgwick and should be submitted via the claims portal. The portal ID is D00029.
If you do not have access to the claims portal, claims should be submitted to Merlin@uk.sedgwick.com
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COMPLAINTS AND PROBLEMS
In the unlikely event that you have any reason to complain or experience any problems with your visit to an attraction, you must immediately inform the supplier of the service(s) in question. Any verbal notification must be put in writing as soon as possible. Until LEGOLAND Discovery Centre knows about a problem or complaint, they cannot begin to resolve it. You must contact their Guest Services Team at the attraction you have visited on contactus@LEGOLANDDiscoveryCentre.co.uk, within 28 days of the end of the visit to the attraction giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, LEGOLAND Discovery Centre regrets they cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
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YOUR RESPONSIBILITIES
Bookings are accepted on the understanding that all persons are normally in good health and able to fulfil the physical demands of the attraction visit. It is your responsibility to ensure all members of the party are in possession of all necessary travel and health documents before departure. LEGOLAND Discovery Centre cannot accept any liability or associated costs if you are refused entry onto transport or into the attraction country as a result of failure to carry correct documentation.
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CONDITIONS OF SUPPLIERS
Many of the services which make up your visit are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions (see clause 9 (3)). Copies of the relevant parts of these terms and conditions are available on request from the supplier concerned.
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SPECIAL REQUESTS AND MEDICAL PROBLEMS
If you have any special requests, you must advise LEGOLAND Discovery Centre at the time of booking. Although LEGOLAND Discovery Centre will endeavour to pass any reasonable requests on to the relevant supplier, LEGOLAND Discovery Centre regret they cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on their part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
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DIRECTIONS
Please make sure you have directions to LEGOLAND Discovery Centre. Basic directions are available on their Plan Your Visit Page. Directions should be used in conjunction with an up to date map.
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PARKING
Please check parking arrangements. Parking is always at the vehicle owner's risk.
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BEST PRICE GUARANTEE
Book more than 14 days in advance of your visit date and LEGOLAND Discovery Centre guarantees that www.legolanddiscoverycentre.com will have the lowest priced priority entrance tickets available. If you find a cheaper price within 7 days of booking, they will match it and refund the difference!
The best price guarantee is subject to availability and times of date. The ticket must be the same in all respects including date, time of entry and admission priority. Excludes offers conditional on buying other products, group bookings or discounted membership schemes. LEGOLAND Discovery Centre guarantees the best prices whether you make your purchase in Euros or Sterling, however, due to currency variations, they will not consider price comparisons between products purchased in different currencies.
- LEGOLAND DISCOVERY CENTRE TICKET TERMS AND CONDITIONS
Priority entrance tickets give you priority over the general admission queue. There may be a wait at the entrance during busy times, but priority entrance has priority over the main queue and you will gain entry much more quickly during busy times. For priority entrance ticket holders, please join the queue at the priority entrance door and present the booking confirmation at admissions to gain entry to the attraction.
For general admission ticket holders, join the main queue and present your booking confirmation at admissions to gain entry to the attraction. (If in doubt please check first with a member of staff at the door which queue to join.). Adults MUST be accompanied by a child (up to 17 years old) to visit the LEGOLAND Discovery Centre.
- COMBI-TICKET TERMS AND CONDITIONS
When purchasing a Combi-Ticket, the LEGOLAND Discovery Centre element of the ticket is for a specific date and time slot. SEA LIFE Manchester is not booked for specific dates or time slots. You may visit this attraction up to 365 days after your visit to LEGOLAND Discovery Centre (inclusive of the day of visit). Combi tickets cannot be purchased without a LEGOLAND Discovery Centrevisit. Adults must be accompanied by children in LEGOLAND Discovery Centre.