What is the payment method?
Lentiamo accepts credit, debit card or through PayPal.
Where do you deliver?
They deliver within Eu countries only.
How much does a contact lens prescription cost?
A prescription for contact lenses is absolutely free of charge and it is illegal to charge any amount for it. Your eye doctor will give you the prescription after a thorough eye examination. You should only pay for the eye test or for purchasing contacts, but not for receiving a prescription for lenses.
How do I change the delivery address?
To change the delivery address, simply contact customer service either by e-mail or by phone, and they can change it if the parcel has not been dispatched yet.
When am I going to be refunded?
Should your request meet the policy, we will refund you the complete order value back to your bank account within 14 days of your order return arriving at our warehouse.
What to do if your package arrives damaged?
If your package contains damaged goods and you would like to replace them, just let them know. You do not need to send them the damaged product, just fill out the claim form and they will sort out the rest. If you prefer to be refunded for your damaged lenses, you can also let them know in the claim form!
Can I exchange an unopened package of contact lenses?
If you want to exchange an unopened and undamaged pack of contact lenses, send it back to them and they will send you a replacement straight away. If your prescription has changed, you can take advantage of their 365-day replacement guarantee.