Lloyds Pharmacy hope their customers will be happy with any items they’ve ordered, but if they’re not entirely satisfied, they’ll find details of the Lloyds Pharmacy returns policy below.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give customers 14 calendar days from the date they received or collected their complete order to notify Lloyds Pharmacy of items they are not completely happy with. Lloyds Pharmacy must receive any item returned to them within 14 calendar days of the notification of any intention to return any items. Orders cancelled under these Regulations are entitled to a refund of any standard postage paid for the delivery of customers’ orders, but customers are responsible for any postage incurred in returning the items they wish to cancel to Lloyds Pharmacy. Unfortunately, Lloyds Pharmacy does not refund postage on return of part orders.
Items must be returned in the condition they were received, which includes keeping any hygiene seals in place. Customers will lose their right to return an item if they unseal a product that needs to be sealed for health or hygiene reasons.
How to return items
If customers’ unwanted items weigh less than 5kg, they can return them either by post or to their local LloydsPharmacy store within 14 days of notifying Lloyds Pharmacy that they wish to return the items. Customers should please ensure that they take their items and delivery notes into the store. PayPal orders cannot be returned to the store.
To return items by post please repackage them carefully and return them to:
Freepost Lloyds Pharmacy Online WA2 8UH
Please obtain a “Proof of Postage” which can be requested from any Post Office Counter.
Please ensure that the package contains the completed returns form. A blank returns form is enclosed with the order.
To return items to their local LloydsPharmacy store, customers will need to take their despatch note, along with the card used to make payment, to the store so that Lloyds Pharmacy can process the return. Customers must return their item(s) within 14 days of receipt of their total order. PayPal orders cannot be returned to the store.
- Items over 5kg and larger items
If customers wish to return an item that is over 5kg, please contact the Customer Services team. Either email email@example.com or call 034 5600 3565 during opening hours (Monday-Friday from 9:00 am-5:00 pm & Saturday from 9:00 am-1:00 pm).
Damaged and faulty items
The Consumer Rights Act 2015 allows customers to claim a refund on faulty goods within 30 days of receipt. In some cases Lloyds Pharmacy may offer to replace or repair the item free of charge: if the first repaired or replacement item supplied also turns out to be faulty, then customers can claim a refund at this point, which includes the price they paid for it plus any postal charges.
This does not apply to items that have failed due to wear and tear. Customers may have additional manufacturer’s warranties with some products, such as electrical items, giving them additional rights and they should check these carefully.
If customers believe any of the items they have ordered to be damaged or faulty, please contact the Lloyds Pharmacy Customer Services team. Either email firstname.lastname@example.org or call 034 5600 3565 during opening hours (Monday-Friday from 9:00 am-5:00 pm & Saturday from 9:00 am-1:00 pm) and Lloyds Pharmacy will advise customers how to return the items.
The refund will be processed once Lloyds Pharmacy receive the returned items. Refunds are credited to the original card used to pay and will take 5-7 working days to be credited to customers’ accounts, depending on the card provider.
Lloyds Pharmacy will refund any standard postage paid on orders returned in full. Unfortunately, they do not refund postage on return of part orders.
If customers have paid for their order by PayPal, they can only return their order by post. PayPal orders cannot be returned to the store at this time.
Unfortunately, customers cannot return prescription medicines or anything that has a hygiene seal that has been broken. Also, no returns can be processed for Lovehoney items. Customers have the right to reasonably inspect their items as they would in a shop, but cannot return items that they have used unless they are returning them because they are damaged or faulty.
Lloyds Pharmacy’s maximum liability for their failure to fulfil an order that they are legally bound to fulfil will be limited to the price paid by customers for the specific order.
These terms are in addition to their standard terms & conditions of sale.