What is the return policy?
They operate a policy where the customer is given a 24 hour ‘think time’ delay before goods are shipped out (with the exception of next-day / express delivery orders). Should you wish to cancel your order please try to do so within 24 hours of placing the order to avoid incurring unnecessary return delivery costs. Should you wish to return your purchase or part of it - you must file a return with us within 14 days of receipt of the goods. No returns can be accepted unless previously agreed by them and an official return reference has been issued. Once a returns reference has been issued, you have 14 days to return the goods to them in their original condition with any retail packaging in-tact, else the return will be considered invalid and cannot be accepted. Returned goods are not considered accepted until they have received and inspected the goods, and confirmed the goods are refundable. On goods considered unwanted, postage costs cannot be refunded or reimbursed and the cost of returning the goods is the responsibility of the customer.
I’ve received a faulty item. What to do?
On goods suspected to be faulty, you must return the item(s) to them with full contents included (such as keys, cables, any other box/package contents), so that they can test the product for faults. They reserve the right to offer a repair of confirmed faulty goods where it is feasible. They are unable to offer advanced-replacements and will always require the suspected faulty item back for inspection prior to sending out any form of replacement.
What is the payment method?
Locks Online accepts all the major debit credit cards.
Where do you deliver?
Locks Online delivers worldwide.
What are the delivery times?
In the UK they strive to send your order to you within 5 working days and overseas 30 days. Should you require goods urgently please contact them prior to ordering to check stock and delivery options. Delivery times quoted are a guideline only, and rely on the efficiency of the selected postal services and/or couriers. Therefore they must allow 30 days before they can consider the shipment ‘lost in transit’. They cannot be held responsible for any loss of earnings or costs incurred by any delay in delivery. Please also note orders placed after 2 pm may not be processed until the following working day during busy periods, and any orders placed after 4 pm cannot be processed until the next working day.