What if the item I am looking for is not shown on the website?
All the styles that they have in stock at our Warehouse are listed on the website, if it’s not available then they have unfortunately sold out.
What if my credit card shows multiple charges?
The payment page will only process the payment once. However, if you see multiple charges on your card then you either:
a) click ‘submit’ more than once at the checkout stage due to poor internet connection
b) moved back to update and or change your order or details. If you notice multiple charged please contact [email protected]
How do I cancel my order?
Once you have placed your order and received your order confirmation, your order cannot be canceled or amended. If you wish to exchange or return your order, please refer to the Returns and Exchange Policy.
Do you pay for my return shipping?
Please be advised that all postage and handling costs will be incurred by the purchaser. For faulty or damaged products please include a copy of your postage receipt. If the product is deemed faulty after review, we will credit the cost of the postage back to you. Lorna Jane does not take any responsibility for returns lost in transit.