They will always do their best to ensure that your product(s) arrive correctly and in perfect condition. However, occasionally mistakes do occur or items are damaged in transit. Please check your product(s) on receipt and report any issues to them within 7 days. If you think the products received are of poor quality, incorrect, faulty or damaged, the following apply: Within 30 days of receipt of the goods, they will offer you a full refund, including any postage you paid. Damaged products will be replaced or refunded but they must be notified within 7 days of receipt. If you prefer and the product is still available, a replacement can be sent. As a consumer, you have legal rights in relation to the product(s) that are faulty, received damaged or not as described.