What payment methods do you accept?
Lyco accepts all the major Credit/Debit Cards and PayPal.
How will my goods be delivered?
Lyco uses an international professional carrier who takes the utmost care and pride in delivering your order quickly and efficiently. Items are robustly packaged and barcode labelling is used to speed up this process. Don’t forget - a signature will be required to ensure you have safely received your order.
Can I track my order?
Yes. Once your order is on its way, you’ll receive an email and/or a text from their carrier confirming that they will be delivering your order shortly and confirming your 2-hour delivery slot. The text and/or email will outline your personal Tracking Number and details of how to monitor the order’s progress until it reaches your designated delivery address. Their carrier can even provide you with proof of delivery should it be required, and show you who signed for it.
What if I am not in when you deliver?
Should you not be in when your delivery driver calls, their carrier will endeavour to leave your delivery, signed for, by a neighbour or other suitable person. If no-one can be found, they will return the order to the depot for safekeeping, leaving you a card with the delivery information and contact number for collection or re-delivery.
What do I do if a product has been damaged in transit?
Lyco takes every care when packing and delivering your order to ensure that it arrives safely and in full working order. Please inspect your order within 24 hours of arrival and, in the very rare event that goods are damaged in transit, please use the link below to report to them as quickly as possible and no later than 30 days. They will be happy to assist with a replacement if applicable or refund back to your original method of payment.
I’ve ordered the wrong item; can I still return it?
Yes - no problem. Their ‘Change Your Mind’ guarantee is included with most products. This guarantee gives you the right to return any unwanted items within 90 days of receipt, with no hassle and no fuss.